360 VIRTUAL ASSISTANCE reserves the right to accept or reject requests for assistance based upon the nature of those requests. As a rule, we do not accept subjects, content, and jobs that do not align with our capabilities, values, and policies. For example, we do not accept requests to perform work that promotes criminality, discrimination, hatred, and cruelty to humans or animals.
The Contract is the legal instrument by which 360 VIRTUAL ASSISTANCE agrees to deliver fee-based services to its clients.
Consultations are scheduled by appointment. The initial 10-minute consultation is free. Subsequent consultations are fee-based.
Confidentiality and Privacy:
Confidentiality and privacy are priorities at 360 VIRTUAL ASSISTANCE. Therefore, we have developed electronic, physical, and managerial procedures to ensure, to the greatest extent possible, that there is no unauthorized or unnecessary disclosure of our clients' personal, proprietary, or copyrighted information. Communications are maintained in confidence by our firm and its assigns. We do not disclose our clients' information to third-party affiliates beyond those that are collaboratively involved in, and legally bound by, contract fulfillment. We do not rent or sell our clients' information.
Cloud-computing, printing, storage, and protection:
360 VIRTUAL ASSISTANCE utilizes cloud-based and non-cloud-based production platforms to prepare, duplicate, transfer, and manage files. To secure the transfer and storage of data, our cloud uses industry-leading SSL encryption technology, firewall protection, intrusion detection, user authentication, and e-shredding. However, we honor our clients' requests to have their content created in a non-cloud based environment.
Access to our facility is controlled and monitored. Only authorized personnel can access our facility, computers, and copiers. Therefore, unscheduled walk-in visits are prohibited. Office visits are arranged strictly by appointment.
Secure Printing, Copying, Scanning, and Faxing:
Because we provide CCaaS (Chain-of-Custody-as-a-Service) to our clients, we take specific steps to protect the confidentiality and integrity of our clients' data and media:
Pre-flight (prior to duplication), clients bear the final responsibility of proofing and validating by signature the accuracy of their print and digital content. Consequently, no refunds will be issued for any print jobs under any circumstances. Jobs must be paid for prior to the start of pre-press work or printing.
Depending upon the nature of your project, your deadline, and our job queue, we may be able to provide same-day service. However, you must call ahead to discuss this option. Contingent services will exact a surcharge representing 50% of the base service rate.